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Our Ethos

Tier One Response and Operations (TORO) ethos is based on 6 core values: Integrity, Honesty, Self-Motivated, Compassion, Respect, and Responsibility. These core values have one common goal to provide a safe and healthy workplace within TORO and with its clients. We live these values and will not sacrifice any of them for profit. TORO is committed to its employees and stakeholders it serves. 


Mission & Vision

“Preparing for All-Hazards to Mitigate the Risk and Save Lives.” 

To provide the highest quality training to its customers with the goal of enhancing their mission readiness in a time of crisis. 

Mr. Steven Cooper

Founder, CEO and Instructor

Mr. Cooper is an esteemed emergency response instructor and a key member of Tier One Response and Operations, LLC. With a wealth of experience and expertise, he has dedicated his career to assisting organizations in enhancing their mission readiness through immersive exercises and comprehensive training programs. Before embarking on his career in the private sector, Mr. Cooper served with distinction as a Sergeant/Commander of the Special Events Response Team within the New Hampshire State Police. During his tenure, he successfully led his team in providing security and response services for numerous high-profile events. His exceptional leadership and strategic thinking earned him accolades and recognition within the law enforcement community. Prior to his service with the state police, Mr. Cooper proudly served in the United States Army. As a veteran, he acquired invaluable skills and gained a deep appreciation for the importance of preparedness and readiness in emergency situations. Mr. Cooper's commitment to lifelong learning is evident through his academic achievements. He holds a Bachelor of Science Degree in Criminal Justice from Norwich University, and a Master's Degree in Homeland Security and Emergency Preparedness from New England College, further solidifying his expertise in the field. Throughout his career, Mr. Cooper has been actively involved in sharing his knowledge and skills with fellow law enforcement professionals. He has been instrumental in providing training to law enforcement officers at the NH Police Standards and Training Council, ensuring that they are equipped with the necessary tools to effectively respond to emergencies. Furthermore, Mr. Cooper has been a prominent figure in delivering Mobile Field Force training to federal, state, county, and local law enforcement agencies across the State of New Hampshire. His comprehensive training programs have empowered these agencies to effectively coordinate and respond to large-scale events and civil disturbances. Recognizing the significance of active threat situations, Mr. Cooper has also dedicated his efforts to training schools, colleges, universities, churches, and various state and private sector organizations on active threat response protocols. By imparting his knowledge and sharing proven strategies, he has contributed to creating safer environments and enhancing the security of these institutions. Mr. Cooper has conducted safety and security assessments for schools and businesses to help enhance safety and security measures. Through his multifaceted expertise and unwavering dedication, Mr. Cooper has made significant contributions to the field of emergency response and preparedness. His commitment to training and readiness continues to shape the capabilities of organizations and individuals, ultimately ensuring a safer and more secure society.

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  • Results driven professional with over 30 years of first responder, strategic management, military, and leadership experience.

  • Proven track record of success working in the U.S. Army, teaching within the public and private sector and law enforcement communities.

  • Effective problem solver, who enjoys the challenge of achieving goals and accomplishing objectives.

  • Recognized subject matter expert in safety and security assessments and critical incident planning and response. 

Community Liaison, New Hampshire Homeland Security and Emergency Management

Provides specialized instruction on all-hazards preparedness, responsible for developing, planning and conducting training to local, state and federal agencies and private sector stakeholders in support of NH Homeland Security and Emergency Management (HSEM) Programs. •Coordinates with school districts, colleges, universities and private institutions in developing, planning, training, evaluating and conducting school safety and security assessments. •Works in collaborative manner with school district administration stakeholders and municipalties to provide appropriate training, planning, guidance and assistance to conduct meaningful workshops, training drills, and exercises at the local, state, and regional level using the Homeland Security Exercise and Evaluation Program (HSEEP). •Provides Civilian Response to Active Shooter Events (C.R.A.S.E) training to local public school districts, universities and colleges, state and local government employees and Houses of Worship.

Supervisor & Team Leader, New Hampshire Department of Safety Division of State Police

Patrol Supervisor, State Police Troop-A Barracks serving the citizens of New Hampshire and visitors. Oversees general law enforcement activities and assists the Troop Commander with the daily operational responsibilities of the troop. Key responsibilities included: Lead areas of law enforcement and operations exercising command level expertise for critical incidents and crisis management events. Collaborate with Troop Commander to set appropriate priorities in patrol duties, establish assignments in the Troop’s area of operations, and manage administrative responsibilities. Mentored and trained Troopers as a Field Training Officer Supervisor. Oversee Troopers performance management and compliance. Liaison between federal, state police, local and county law enforcement agencies. Specific accomplishments included: •Commander-Special Events Response Team (S.E.R.T). •Commander-Permits & License Unit. •Field Training Officer Supervisor. •Awarded five official commendations.

Infantry Team Leader, United States Army

Key responsibilities include: Leading soldiers to accomplish selected missions against international and domestic threats to the United States. Mastering land navigation, marksmanship, weapons and equipment maintenance, logistics, and medical skills in order to operate in hostile environments. Instructing junior soldiers on the basic military skills, team building, critical thinking, and leadership.

Steven Cooper, Tier One Response and Operations, LLC
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